What
Developed an AI-enabled digital transformation strategy for a traditional furniture retailer focused on improving customer experience, operational visibility, and long-term digital growth.
Why
Customer expectations were shifting faster than existing systems, creating friction across inventory, fulfillment, delivery visibility, and the overall buying experience.
Recommendation
Build one connected omnichannel customer experience.
Prioritize integration across digital discovery, inventory visibility, fulfillment, service, and AI-supported decision making to create a more scalable operating model.